Seagull Holding N.V.
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Publicatie datum
12 sep 2006 - 15:18
Statutaire naam
Seagull Holding N.V.
Titel
Seagull Software Showcases LegaSuite™ 5.0 At Third Annual Call Center Exhibition—‘ACCE’
Bericht
ATLANTA – 12 September, 2006 – Seagull Software (AEX: SEAGULL), a leading provider of high-performance software solutions that transform legacy business applications into service-oriented architecture (SOA) assets, announced today that it is exhibiting at the ACCE—Annual Call Center Exhibition held September 11-13 at the Washington State Convention & Trade Center in Seattle, Washington, Booth #422.
Seagull Software’s LegaSuite? software platform will be highlighted at the ACCE event.
LegaSuite is used in call center IT projects including:
? Replacing green screens with a graphical user interface for dramatic improvements in productivity
? Integrating multiple information sources for a 360-degree view of the customer
? Reengineering call center application workflow to match new business processes
? Automating workflow across human and machine steps
? Taking call center business processes to the Web for customer self-service
“Many call centers want to improve and integrate the legacy applications they rely on for customer records, order processing, billing, policy management information and provisioning,” said Kim Addington, executive vice president and chief marketing officer for Seagull Software. “LegaSuite lets them do it quickly without re-writing the existing applications. Our customers are achieving dramatic improvements in call time, reducing workloads and training time, and enriching the CSR user experience with LegaSuite.”
LegaSuite is a platform of tightly-integrated, loosely-coupled software modules for migrating legacy applications to Service-Oriented Architecture (SOA). The modules include: LegaSuite Integration; LegaSuite BPM and LegaSuite GUI. LegaSuite reduces reduce the time, cost and risk of SOA migration. Designed for rapid results, and requiring little or no coding—no bull--and no changes to the legacy applications, LegaSuite accelerates IT response for new business requirements.
Presented by the International Customer Management Institute
Datum laatste update: 20 december 2025