Principles of supervision of behaviour and culture

Supervision of behaviour and culture is based on the following principles.

There is no blueprint for an 'ideal' culture. The AFM does not prescribe a specific culture, but provides insight into the risks that a culture could give rise to. And it encourages financial enterprises to manage and control these risks.

The behaviour and culture within financial enterprises largely determines the fair and careful provision of services to customers and fair and efficiently operating capital markets.

Tightening rules and laws offers insufficient stimulation for a sustainable change of behaviour in the financial sector.

Insight into behaviour and culture can help to signal supervision risks at an early stage.

Supervision of behaviour and culture is an addition to the regular supervision. One of the AFM's viewpoints is that a sustainable organisational culture is primarily the responsibility of the organisation itself.

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