Guidelines have been developed for conducting an investigation with the aim of collecting data carefully, ensuring a short duration and a limited burden for the organisation. The different phases of the investigation are explained below.
An investigation starts with an introductory meeting. In this meeting, the objective, scope and the specific research question of the investigation is determined. This takes place as much as possible in consultation with the organisation. Based on these choices, we decide which investigation instruments will be used.
Study of documents phase
In order to limit the burden on the organisation, we base our investigation as much as possible on existing information. A context analysis is made in this phase, which we use to determine the direction of the investigation and to fine-tune investigation instruments.
The investigation is then carried out. This usually consists of three parts: a survey, interviews and observations. This often means that a survey will be sent to relevant employees and managers and that in-depth interviews will be held with specific relevant employees and managers. In order to obtain a clear picture of the context, we also attend a number of regular work meetings. We try to arrange both the planning and the selection of interviewees and work meetings together with the company. This combination of investigation instruments provides for a careful and substantiated picture.
Analysis and feedback phase
We then analyse all the information that we obtained in the previous phases. With this, we obtain insight into the main issues and we prepare the feedback. The contents and the form of the feedback (report, presentation, other) can differ from one investigation to the next. If points for improvement come forward in the investigation, agreements are made on these.
Monitoring the follow-up
We expect that an organisation will proceed to address the improvement points mentioned in the report. We then monitor this follow-up. This monitoring concerns both the process (which actions have been or have to be taken) and the results (what effects have the actions led to).