The culture within an organisation largely determines the behaviour of employees. This is also the case in the financial sector. In addition to the many new rules that have been introduced, it is also important to look at the unwritten rules.
The AFM conducts investigations into behaviour and culture at financial organisations. As a result, the AFM obtains better insight into what drives people to put the customer’s interest or public interest first. These insights make it possible to identify high risk behaviour before harm is done.
Supervision of behaviour and culture is an addition to regular supervision. The AFM views a sustainable organisational culture primarily the responsibility of the organisation itself.