The financial services document (Dienstverleningsdocument) for consumers will be introduced as of 1 July. You will inform your (potential) clients in advance of, inter alia, the services you provide and with an indication of the remuneration you will receive for those services, by means of commission from the provider or through direct payment by the client.
The form of this document is not prescribed, you will therefore be allowed to elaborate the financial services document as you see fit, as long as it does contain the required information
Relatively speaking, the AFM receives many questions from financial service providers about the financial services document. The AFM drew up a guideline for this reason, which provides an answer to these questions and some direction as regards the manner in which we view the elaboration of this new document. Please note that it concerns tips, points for attention and directions to be included in the composition of your financial services document, it is not a mandatory standard document.
With these points for attention, the AFM wishes to contribute to a sound substantive discussion on the basis of the object and purpose of the financial services document.
The AFM promotes fairness and transparency within financial markets. We are the independent supervisory authority for the savings, lending, investment and insurance markets. The AFM promotes the conscientious provision of financial services to consumers and supervises the honest and efficient operation of the capital markets. Our aim is to improve consumers’ and the business sector’s confidence in the financial markets, both in the Netherlands and abroad. In performing this task the AFM contributes to the prosperity and economic reputation of the Netherlands.
The AFM is committed to promoting fair and transparent financial markets.
As an independent market conduct authority, we contribute to a sustainable financial system and prosperity in the Netherlands.