As a consumer, what can you do?

Information Line

Consumers can help to regulate the financial sector. The AFM has opened an Information Line that you can call with all your complaints, questions and doubts about financial institutions.

For example, you can phone the Information Line if it turns out that the advertisement that persuaded you to sign the contract says something different from the small print, i.e. if the advertisement contains untrue statements or if you think that you have been misled.

Obtaining information
You can also find a lot of important information on this Internet site that may well help you to avoid any wrong moves.

In short, you too should also be alert and active, not just the AFM. We therefore advise you - in spite of the often woolly language - to still read the small print before you get involved with a provider of a financial product or service. This is in your own interests. After all, you will often be making commitments for the longer term that frequently involve large sums of money.