Do you have a complaint about the AFM?

Everybody is entitled to receive proper and fair treatment from the AFM and its employees. If you feel that you have not been treated properly and fairly by the AFM or any of its employees, you may submit a complaint to the AFM.

The AFM's procedure for dealing with complaints, in accordance with Chapter 9 of the General Administrative Law Act (Algemene Wet Bestuursrecht (Awb)), is set out in the AFM's Complaints Procedure (Klachtenreglement AFM). Your complaint will be dealt with internally, carefully and properly by the AFM.

You may make a complaint verbally or in writing. All written complaints will be handled by AFM's complaints co-ordinator. As part of the complaints procedure, you will be given the option of clarifying your complaint verbally during a hearing. After the investigation of your complaint has been completed, you will receive a written reply stating the AFM's findings and any related conclusions that the AFM has reached. If you are not satisfied with the way that your complaint has been dealt with, you may be able to turn to the National Ombudsman.

Written complaints should be sent to:

Autoriteit Financiële Markten
t.a.v. Juridische Zaken, Klachtencoördinator
Postbus 11723
1001 GS Amsterdam, The Netherlands

or by e-mail to: klachtencoordinator@afm.nl