Consuwijzer

The 'ConsuWijzer' (ConsuGuide) is the consumer information desk for three governmental supervisory authorities: the Consumer Authority, the Dutch Competition Authority (NMa) and the Independent Post and Telecommunication Authority (Opta).

The ConsuWijzer offers consumers practical advice on their rights. It is important for honest trade between businesses and consumers that you, as a consumer, know enough about your rights and responsibilities, and that you know where to go for legal support. In order to better inform consumers about their rights and responsibilities, the three supervisory authorities falling under the Ministry of Economic Affairs have launched the ConsuWijzer.

ConsuWijzer contact information
The ConsuWijzer is a website containing information on consumers' rights and responsibilities, tips, sample cases and links to other relevant agencies: www.consuwijzer.nl.

If consumers cannot find the answer to their question on the website, a ConsuWijzer telephone number is available: 088-070 7070. This line is open on business days, from 8:30 - 17:30.
Telephone: 088-070 7070